General Electric's Six Sigma Revolution: How General Electric and Others Turned Process Into Profits

General Electric's Six Sigma Revolution: How General Electric and Others Turned Process Into Profits Review

General Electric's Six Sigma Revolution: How General Electric and Others Turned Process Into Profits Feature

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Applying this revolutionary management strategy to drive positive change in an organization
Currently exploding onto the American business scene, the Six Sigma methodology fuels improved effectiveness and efficiency in an organization; according to General Electric's Jack Welch, it's the "most important initiative [they] have ever undertaken." Written by the consultant to GE Capital who helped implement Six Sigma at GE and GE's General Manager of e-Commerce, Making Six Sigma Last offers businesses the tools they need to make Six Sigma work for them--and cultivate long-lasting, positive results. Successful Six Sigma occurs when the technical and cultural components of change balance in an organization; this timely, comprehensive book is devoted to the cultural component of implementing Six Sigma, explaining how to manage it to maintain that balance. The authors address how to create the need for Six Sigma; diagnose the four types of resistance to Six Sigma and how to overcome them; manage the systems and structures; and lead a Six Sigma initiative. This book applies the Six Sigma approach to business operations across the organization--unlike other titles that focus on product development. Plus, it provides strategies, tactics, and tools to improve profitability by centering on the relationship between product defects and product yields, reliability, costs, cycle time, and schedule.
George Eckes (Superior, CO) is the founder and principal consultant for Eckes & Associates. His clients include GE Capital, Pfizer, Westin, Honeywell, and Volvo. Eckes has published numerous papers on the topic of performance improvement and is the author of The Six Sigma Revolution: How General Electric and Others Turned Process into Profits (0-471-38822-X) (Wiley).

Process Improvement Using Six Sigma: A DMAIC Guide

Process Improvement Using Six Sigma: A DMAIC Guide Review

In order to stay competitive, organizations need to continuously improve their processes. The purpose of this book is to provide the practitioner with the necessary tools and techniques with which to implement a systematic approach to process improvement initiatives using the Six Sigma methodology. While there are many self-help books out there, here the topics are discussed in a way so as to remove the fear out of Six Sigma and statistics. This guide takes readers through the five phases of the Six Sigma methodology, Define-Measure-Analyze-Improve-Control (DMAIC), in five clearly written and easy-to-understand sections. You learn each phase s purpose and what activities to perform in each. Numerous examples are included throughout and all statistics are described to the exact level of understanding necessary. Each of the five sections then concludes with a checklist to ensure that all of the phase s activities have been completed. Following the systematic approach outlined in this book will ensure that customer needs and functional area needs are understood and met; knowledge of subject matter experts (SMEs) and team members to improve the process is leveraged; team consensus is reached on the root cause(s) for problems; and risk is managed by addressing all compliance issues.

Quality Improvement Through Planned Experimentation

Quality Improvement Through Planned Experimentation Review

The methodology engineers need to plan and conduct experiments to quantify cause-and-effect mechanisms in complex systems

Updated to include the latest in experiment design, this breakthrough resource offers a comprehensive framework for the sequential building of knowledge -- a model for improvement -- that is key to making improvements. Step by step, you discover the tools and properties of sound experiments, the methods of planned experiments, and their application to the design of new and improved products and services.

Case studies of experiments in action, and forms and checklists facilitate the adoption of the methods into your daily work. The Second Edition includes new and expanded coverage of how to:

* Test changes to products, processes, and systems
*Evaluate the measurement process
* Extend planned experiments to large systems
*Apply experiments to new product design

Dynamic Capacity Management for Healthcare: Advanced Methods and Tools for Optimization

Dynamic Capacity Management for Healthcare: Advanced Methods and Tools for Optimization Review

While hospitals can learn from other industries, they cannot be improved or run like factories. With work that is more individualized than standardized, and limited control over volume and arrivals, even the leanest-minded hospital must recognize that healthcare systems are more dynamic than nearly any work environment.

Written with the creativity needed to navigate the rapidly changing landscape of healthcare, Dynamic Capacity Management for Healthcare: Advanced Methods and Tools for Optimization presents the unique new tools, methodologies, and thinking required of healthcare systems that want to survive and thrive in a reduced reimbursement, higher-cost world. Demonstrating his approaches and recommendations through case studies specific to the complex issues of healthcare delivery, Pierce Story, a long-time and passionate healthcare operations expert, shows how hospitals and health systems can make leaps in performance in an environment in which both financial and human resources are shrinking as expectations for clinical perfection continue to rise.

Through its unique approach to the dynamic management of complex care systems, this volume raises the bar for what is possible. This text presents an excellent opportunity for healthcare’s change agents to meet the challenges and responsibilities of our day.

Lean Six Sigma : Combining Six Sigma Quality with Lean Production Speed

Lean Six Sigma : Combining Six Sigma Quality with Lean Production Speed Review

This is the breakthrough program for increasing quality, shortening Cycle Times, and creating shareholder value in every area of your organization. Time and quality are the two most important metrics in improving any company's production and profit performance. "Lean Six Sigma" explains how to impact your company's performance in each, by combining the strength of today's two most important initiatives Lean Production and Six Sigma into one integrated program. The first book to provide a step-by-step roadmap for profiting from the best elements of Lean and Six Sigma, this breakthrough volume will show you how to: achieve major cost and lead time reductions this year; compress order-to-delivery cycle times; and, battle process variation and waste throughout your organization. Separately, Lean Production and Six Sigma have changed the face of the manufacturing business. Together, they become an unprecedented tool for improving product and process quality, production efficiency, and across-the-board profitability. "Lean Six Sigma introduces you to today's most dynamic program for streamlining the performance of both your production department and your back office, and providing you with the cost reduction and quality improvements you need to stay one step ahead of your competitors. "Lean Six Sigma" shows how Lean and Six Sigma methods complement and reinforce each other. It also provides a detailed roadmap of implementation so you can start seeing significant returns in less than a year. From the preface businesses fundamentally exist to provide returns to their stakeholders. "Lean Six Sigma" outlines a program for combining the synergies of these two initiatives to provide your organization with greater speed, less process variation, and more bottom-line impact than ever before. A hands-on guidebook for integrating the production efficiencies of the Lean Enterprise with the cost and quality tools of Six Sigma, this breakthrough book features detailed insights on: The Lean Six Sigma Value Proposition - how combining Lean and Six Sigma provides unmatched potential for improving shareholder value; The Lean Six Sigma Implementation Process - how to prepare your organization for a seamless incorporation of Lean Six Sigma tools and techniques; and, leveraging Lean Six Sigma Strategies for extending Lean Six Sigma's reach within and beyond your corporate walls. 'Variation is evil' - Jack Welch. Six Sigma was the zero-variation quality lynchpin around which Jack Welch transformed GE into one of the world's most efficient and valuable corporations. Lean Production helped Toyota cut waste, slash costs, and substantially improve resource utilization and cycle times. Yet, as both would admit, there was still room for improvement. 'Lean Six Sigma' takes you to the next level of improvement, one that for the first time unites product and process excellence with the goal of enhancing shareholder value creation. Providing insights into the application of 'Lean Six Sigma' to both the manufacturing processes and the less-data-rich service and transactional processes, it promises to revolutionize the performance efficiencies in virtually every area of your organization as it positively and dramatically impacts your shareholder value.

Performance Improvement for Healthcare: Leading Change with Lean, Six Sigma, and Constraints Management

Performance Improvement for Healthcare: Leading Change with Lean, Six Sigma, and Constraints Management Review

PROVEN STRATEGIES FOR REVOLUTIONIZING HEALTHCARE SYSTEMS

"If I had to sum up this book in one word, the word would be 'brilliant'! This is one of the most insightful books on TOC, not just for healthcare, that I have ever read."
--BOB SPROULL, author of The Ultimate Improvement Cycle: Maximizing Profits through the Integration of Lean, Six Sigma, and the Theory of Constraints

Performance Improvement for Healthcare: Leading Change with Lean, Six Sigma, and Constraints Management lays out an integrated approach for using three industrially based methods to transform hospital operations in terms of patient outcomes and experience, financial viability, and employee satisfaction. This pioneering guide presents a scalable strategy for managing bottlenecks, eliminating waste, reducing errors, and containing costs in healthcare organizations, as well as sustaining the gains achieved. Real-world case studies illustrate successful performance improvement implementations that have realized breakthrough operational and financial results.

COVERAGE INCLUDES:

• Constraints Management applications in healthcare
• The NOVACES SystemCPI--an integrated performance improvement deployment approach
• Three-part assessment--strategic gap analysis, system-level value stream analysis, and system constraint analysis
• Planning a performance improvement program deployment to ensure timely and consistent execution
• Applying the right tool to the right problem from a system perspective
• Sustaining gains achieved by the performance improvement team
• Defining a path to self-sufficiency

Business Process Management: Practical Guidelines to Successful Implementations

Business Process Management: Practical Guidelines to Successful Implementations Review

Business Process Management: Practical Guidelines to Successful Implementations provides organizational leadership with an understanding of Business Process Management and its benefits to an organization. This book also gives Business Process Management practitioners a framework and a set of tools and techniques that provide a practical guide to successfully implementing Business Process Management projects and provides a holistic approach and the necessary details to deliver a Business Process Management project.

Business Process Management: Practical Guidelines to Successful Implementations delivers:

* a proven in-depth step-by-step framework for the Business Process Management practitioner.

* insights into how to embed Business Process Management within an organization to ensure a continuous business process involvement culture.

* practical tools, explanations and assistance in the successful implementation of a BPM project.

* more than 50 case studies to illustrate various steps and aspects of the framework.

* an overall view and understanding of Business Process Management and the move towards a process-centric organization.

* Encompasses best practices and an overview of the most important tools and methods
* An in -depth framework for the Business Process Management practitioner.
* Insights into how to embed Business Process Management within an organization to ensure a continuous business process improvement culture.
* Practical tools, explanations and assistance in the successful implementation of a BPM project.
* Includes in excess of 50 case studies to illustrate various points in the book.

The Six Sigma Black Belt Handbook, Chapter 11: Introduction to the DMAIC Process Improvement Methodology

The Six Sigma Black Belt Handbook, Chapter 11: Introduction to the DMAIC Process Improvement Methodology Review

Here is a sample chapter from  Six Sigma Black Belt Handbook, which offers the best and the latest information to assist you in solving some of the most complex problems imaginable. In this book written by the instructors of the world renowned Motorola University, you'll find valuable advice on how to integrate research and development, manufacturing, human resources, finance, marketing, quality, and customer service goals with their corporate vision, mission and key strategies.

Process Improvement Using Six Sigma: A DMAIC Guide

Process Improvement Using Six Sigma: A DMAIC Guide Review

In order to stay competitive, organizations need to continuously improve their processes. The purpose of this book is to provide the practitioner with the necessary tools and techniques with which to implement a systematic approach to process improvement initiatives using the Six Sigma methodology. While there are many self-help books out there, here the topics are discussed in a way so as to remove the fear out of Six Sigma and statistics. This guide takes readers through the five phases of the Six Sigma methodology, Define-Measure-Analyze-Improve-Control (DMAIC), in five clearly written and easy-to-understand sections. You learn each phase s purpose and what activities to perform in each. Numerous examples are included throughout and all statistics are described to the exact level of understanding necessary. Each of the five sections then concludes with a checklist to ensure that all of the phase s activities have been completed. Following the systematic approach outlined in this book will ensure that customer needs and functional area needs are understood and met; knowledge of subject matter experts (SMEs) and team members to improve the process is leveraged; team consensus is reached on the root cause(s) for problems; and risk is managed by addressing all compliance issues.

The Executive Guide to Improvement and Change

The Executive Guide to Improvement and Change Review

There are a variety of tools and techniques available to improve or change an organization, but how do executives and senior management decide which are right for their organization? The Executive Guide to Improvement and Change is designed to help managers and executives understand the many different approaches to organizational change and improvement, and then make an educated decision on which are right for them. The book explains that there is not one technique that works best for any organization, but rather that managers and executives need to develop their own strategies with a blending of different methods. The authors share the tools and techniques that they have used to successfully make changes and improvements in their own organizations, and include examples from manufacturing, healthcare, service, government, telecommunications, education, and more.

The Executive Guide to Improvement and Change was written to be a quick read for busy executives, and covers a variety of techniques and quality methods, ranging from auditing to teamwork, Six Sigma to customer satisfaction, and more. This book will help guide executives and senior management as they lead improvement and change initiatives within their organizations and the larger business community. The book will also help educate those who aspire to senior positions of leadership, and is an ideal text for senior management courses.

Managing Service Delivery Processes: Linking Strategy to Operations

Managing Service Delivery Processes: Linking Strategy to Operations Review

The quest for value drives customer behavior in the services marketplace. This book focuses on complex service processes, and is written for professionals, semi-professionals, and technical workers laboring in all spheres, from law to medicine, and accounting to engineering. It draws its theory and examples from these professional services and many more, with hands-on end-of-chapter exercises on all topics. A framework is presented for understanding how a set of shared fundamental beliefs drives the best-in-class professional service organizations in their learning, which is the source of sustained competitive advantage. Products and processes can be imitated or copied, but learning faster than your competition cannot. Processes create the benefits customers want by delivering the service, or by making this delivery possible in one way or another. The notions, methods and tools presented in this book present readers with a perspective on their work they most likely never envisaged, and which will lead to a marked improvement in their effectiveness. Contents: 1 Rigorous Execution: At the Root of Value and Learning 2 The Nature of Value 3 The Nature of Processes 4 Professional Service Delivery Processes 5 Think Globally, Act Locally 6 Connecting Value to Processes – The Techniques 7 Scoping a Process for Improvement or Design 8 Managing a Process 9 The Learning Cycle 10 Doing Things Better – Improving an Existing Process 11 Doing Things Right the First Time – Designing a Process That Works 12 The Learning Organization

Product-Focused Software Process Improvement: 10th International Conference, PROFES 2009, Oulu, Finland, June 15-17, 2009, Proceedings (Lecture Notes in Business Information Processing)

Product-Focused Software Process Improvement: 10th International Conference, PROFES 2009, Oulu, Finland, June 15-17, 2009, Proceedings (Lecture Notes in Business Information Processing) Review

This book constitutes the proceedings of the 10th International Conference on Product-Focused Software Process Improvement, PROFES 2009, held in Oulu, Finland, on June 15-17, 2009. This year, special emphasis was placed on software business to bridge research and practice in the economics of software engineering. This focus ensured a comprehensive coverage of software development and enabled participants to tackle one of the most important current challenges identified by the software industry and the software research community, namely the shift of focus from "product" to "services". The 34 papers presented together with 2 keynote speeches were carefully reviewed and selected. The topics covered are evidence-based software engineering and quality assurance, agile software development, process models and SPI, processes, software as a business. The book also includes contributions to industrial case studies, workshops, and tutorials.

Chain Reaction

Chain Reaction Review

All is not shipshape at JadaTrack Corp. an otherwise promising industrial company boasting great products, the best and brightest people, and burgeoning markets. Despite everyone's best efforts and brisk sales, profits are flat, expenses are skyrocketing, customers are unhappy and shareholders are mutinous. They're in a downward spiral no one saw coming.

Into this perfect business storm steps new company president Ryan Vail, whose job it is to get this wildly spinning craft back on course. Find out how he starts a chain reaction that transforms his struggling firm into a highly profitable and internationally competitive powerhouse. Learn to create a profit-generating chain reaction in your company - and immediately reap the benefits of having all hands on deck!

Discover strategies to:

Identify improvements worth more than ,000 in just two days
Tap into the knowledge, creativity and commitment of your employees
Retain customers by delivering exceptional customer value
Increase profits while permanently reducing unnecessary costs

Business Process Change, Second Edition: A Guide for Business Managers and BPM and Six Sigma Professionals (The MK/OMG Press)

Business Process Change, Second Edition: A Guide for Business Managers and BPM and Six Sigma Professionals (The MK/OMG Press) Review

Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is part of his or her job.

In this balanced treatment of the field of business process change, Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition are coverage of business process management systems, business rules, enterprise architectures and frameworks (SCOR), and more content on Six Sigma and Lean--in addition to new coverage of performance metrics.

* Extensive revision and update to the successful BPM book, addressing the growing interest in Business Process Management Systems, and the integration of process redesign and Six Sigma concerns.

* The best first book on business process, the most up-to-date book to read to learn how all the different process elements fit together.

* Presents a methodology based on the best practices available that can be tailored for specific needs and that maintains a focus on the human aspects of process redesign.

* Offers all new detailed case studies showing how these methods are implemented.

Enterprise, Business-Process and Information Systems Modeling: 10th International Workshop, BPMDS 2009, and 14th International Conference, EMMSAD ... Notes in Business Information Processing)

Enterprise, Business-Process and Information Systems Modeling: 10th International Workshop, BPMDS 2009, and 14th International Conference, EMMSAD ... Notes in Business Information Processing) Review

This book contains the proceedings of two long-standing workshops: The 10th International Workshop on Business Process Modeling, Development and Support, BPMDS 2009, and the 14th International Conference on Exploring Modeling Methods for Systems Analysis and Design, EMMSAD 2009, held in connection with CAiSE 2009 in Amsterdam, The Netherlands, in June 2009. The 17 papers accepted for BPMDS 2009 were carefully reviewed and selected from 32 submissions. The topics addressed by the BPMDS workshop are business and goal-related drivers; model-driven process change; technological drivers and IT services; technological drivers and process mining; and compliance and awareness. Following an extensive review process, 16 papers out of 36 submissions were accepted for EMMSAD 2009. These papers cover the following topics: use of ontologies; UML and MDA; ORM and rule-oriented modeling; goal-oriented modeling; alignment and understandability; enterprise modeling; and patterns and anti-patterns in enterprise modeling.

Key Performance Indicators: Developing, Implementing,and Using Winning KPIs

Key Performance Indicators: Developing, Implementing,and Using Winning KPIs Review

Breathtaking in its simplicity and profound in its impact, Key Performance Indicators (KPI) distills the balanced scorecard process into twelve logical steps, equipping users with an implementation resource kit that includes questionnaires, worksheets, workshop outlines, and a list of over 500 performance measures. Author David Parmenter provides you with everything you need to master and implement a KPI-driven strategy.

BPO - Business Process Outsourcing: High-impact Strategies - What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors

BPO - Business Process Outsourcing: High-impact Strategies - What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors Review

Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. Originally, this was associated with manufacturing firms, such as Coca Cola that outsourced large segments of its supply chain. In the contemporary context, it is primarily used to refer to the outsourcing of business processing services to an outside firm, replacing in-house services with labor from an outside firm.

This book is your ultimate resource for BPO - Business Process Outsourcing. Here you will find the most up-to-date information, analysis, background and everything you need to know.

In easy to read chapters, with extensive references and links to get you to know all there is to know about BPO - Business Process Outsourcing right away, covering: Business process outsourcing, Assessment of goodwill, Bizagi, Bonita Open Solution, BPO security, BPX, Business communication, Business logic, Business Motivation Model, Business Object Model, Business operations, Business pattern, Business process, Business Process Definition Metamodel, Business process management, PNMsoft, Business process mapping, Business Process Modeling Language, Business process reengineering, Business requirements, Captive service, CCU Delivery, Change order, Communication Enabled Business Process, Consumption Maps, Coworking, Demand chain, Direct Store Delivery, Dynamic business process management, Extended Enterprise Modeling Language, Feasibility study, Functional silo, GRCM, A Guide to the Business Analysis Body of Knowledge, Human interaction management, IDS Scheer, International Business Development, Knowledge process outsourcing, Leverage Point Modeling, Market analysis, Methodology Management System, Misuse case, Open door policy (business), Operating agreement, Order processing, Banking BPO Services, Desktop Outsourcing, Information technology outsourcing, Business process outsourcing in India, Pegasystems, Process mining, Process ontology, Process-centered design, RACI framework, Real-time enterprise, Returns management system, Sales, Sales process engineering, Software ecosystem, Total Security Management, Transformational Outsourcing, Value Process Management, Variance analysis (operations management), Weak workflow, Outsourcing, Offshoring, Nearshoring, Homesourcing, Globalization, List of call centre companies, Recruitment, Recruitment Process Outsourcing, Software testing outsourcing, Business process outsourcing in the Philippines, Website Management Outsourcing, Offshoring Research Network, Legal outsourcing.

This book explains in-depth the real drivers and workings of BPO - Business Process Outsourcing. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of BPO - Business Process Outsourcing with the objectivity of experienced professionals.